How can financial institutions blend digital and human successfully
Over three-quarters of SMEs (78%) agree that a digital transformation of banking needs to be balanced with a human element. But almost six in ten SMEs (58%) believe that whilst digital transformation of banking has resulted in cost savings for the banks themselves, the customer experience has suffered as a result.
How banks can blend digital and human for superior customer experience
This report is designed for banks seeking to blend digital and human for superior customer experiences.
The future of business banking for SMEs
This white paper is designed for banks seeking to prioritise process optimisation and customer experience for SMEs.