Over three-quarters of SMEs (78%) agree that a digital transformation of banking needs to be balanced with a human element. But almost six in ten SMEs (58%) believe that whilst digital transformation of banking has resulted in cost savings for the banks themselves, the customer experience has suffered as a result.
This report is designed for banks seeking to blend digital and human for superior customer experiences.
This whitepaper is designed for banks seeking to prioritise process optimisation and customer experience for SMEs.
This whitepaper is designed for brokers and insurers interested in using data and technology to build a more customer-centric future.
Foundations for Customer Lifecycle Intelligence led banking transformation
The International Data Corporation estimates that globally the banking industry is spending almost $120 billion annually to provide better omnichannel and payment customer experiences. This acceleration in digital transformation efforts is all in an effort to improve the customer experience, whilst reducing costs to serve and meet the demands of a rapidly evolving regulatory landscape. However, far too many operations are still fragmented.
The average onboarding process for a new corporate client can take up to 100 days. With emerging risks and new regulations, many financial institutions are rethinking their internal processes to ensure they provide customers with a smoother experience. Justin Fitzpatrick, COO of FullCircl, hosted a deep-dive roundtable discussion where he how Customer Lifecycle Intelligence (CLI) can be leveraged to build a continuous compliance model.