5% increase in customer retention can boost profits by up to 95%.
the cost taken to build a long-term relationship with a new customer vs existing.
of customers agree their standard of a good experience is higher than ever.
the probability of selling to an existing client, whilst a new prospect is only 5-20%.
Daily alerts and contextual news give you the insight to proactively engage with customers with tailored products.
Gain a competitive advantage by staying attuned to shifts in customer behaviour and needs to tailor outreach.
Get a snapshot of any business, including growth indicators, company size, and financial information, within minutes.
Receive alerts on any changes in the financial or credit information held on the companies in your watchlist.
“We exist to serve our customers and earn their trust by intuitively understanding their needs and working out solutions to their problems. FullCircl is the engine that drives this vision, providing our RM’s with the data and insight-driven ability to create compelling experiences throughout the customer journey.”
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Customer Retention & Expansion software is designed to help businesses retain and expand their customer base by analysing customer data, predicting churn, and providing actionable insight to improve customer relationships and drive growth.
Retention & expansion software empowers your business to proactively identify at-risk customers, personalise marketing efforts, and create targeted upsell and cross-sell opportunities. It maximises customer lifetime value and minimises churn.
Key metrics for assessing the impact of the software include customer retention rate, upsell/cross-sell conversion rates, customer satisfaction scores, and the increase in customer lifetime value. Monitoring these KPIs helps gauge the impact of the software on your business.
Most software solutions such as the FullCircl Customer Lifecycle Intelligence platform offer integration capabilities with popular CRM systems like Salesforce and Microsoft Dynamics. This enables seamless data flow between your customer data and retention & expansion tools for more effective customer management.
Customer retention software plays a pivotal role in diminishing customer churn by leveraging data analytics. It excels in identifying early warning signs of customer dissatisfaction or disengagement. This enables businesses to take proactive measures, ensuring they don't lose valuable customers.
Expansion software helps businesses identify upsell and cross-sell opportunities by analysing customer behaviour, preferences, news, engagement signals, group signals and more. The FullCircl platform amalgamates all of this information into an easily digestible report to help businesses boost revenue and gain market share.