Digitisation in Insurance: How to use data and technology to build a more customer-centric future
The pandemic certainly accelerated digital transformation in the insurance sector. For an industry that had long been perceived as lagging behind its financial service peers, insurance businesses demonstrated remarkable agility, flexibility, and resilience in overcoming a host of obstacles. But in 2023 the challenges continue to mount.
There’s a need to refocus once again in the face of tough economic and geo-political circumstances, and a persistent urgency remains to reinvigorate the customer experience in line with evolving post-pandemic expectations, especially in the traditionally underserved SME sector.
Vast changes are still needed. But the window to make them is shrinking, and the need to accelerate next-generation digitisation is greater than ever.
What does the future of insurance look like?
To answer that question, we asked the people helping to shape it.
For our latest whitepaper we spoke to experts from across the insurance industry to understand the key challenges insurers, brokers and MGA’s are facing. With insights from commentators from both the Lloyds and company markets, as well as the fintech/insurtech community, our report sets out:
- The current state of play
- The need for innovation and the appetite for change
- Why embracing new technology is vital
- What insurtech 2.0 really looks like
To find out how to use data and technology to build a more customer-centric insurance future, download your free copy now.